ANA overview National Strength,

Local Expertise

ANA is a state managed national network of over 35 independent loss adjusting companies located in every state across Australia. Australian Network Adjusters Pty Ltd is the management arm of the ANA members. The shareholders and directors are its state managers, each of them a separate corporate entity, trading as ANA in their region.

Key features are:

  • Single point of contact per state to lodge claims
  • State management control of claims
  • Web based lodgment and tracking of claims
  • National and State management team made up of experienced and qualified
  • Chartered Loss adjusters.
  • Uniform performance and reporting standards across all offices.
  • Proprietary developed IT based procedural and claims management system.
  • Network members with local knowledge of their areas of operation.
  • The personal commitment of owner operated offices.
  • A wider range of claims expertise- general and specialist claims.
  • 24 hour claims handling service

Resources

ANA has over 100 adjusters and support staff, including more than 30 owner-operators and managers, with more than 35 offices Australia wide (see locations)

Our areas of operations are in loss adjusting, claims management, risk surveying and claims audits.

top

Expertise

ANA offers Claims Expertise in:

  • Personal Lines
  • Commercial
  • Liability
  • Engineering
  • Contract Works
  • Marine
  • Business Interruption
  • Major Losses
top

Client services

ANA can provide customised claims handling services; from loss adjusting services to a fully integrated and seamless claims management service, working in conjunction with a Client’s own internal systems. This service can extend to after hours call service and catastrophes

top

Flexible response

ANA has the flexibility on short notice to redeploy general and specialised staff from member offices across the country as needed and to share work load across offices, giving us significant flexibility and mobility. ANA has additional resources via our international association with VRS Global, a global network organization of over 300 adjusting companies from 70 countries.

ANA’s ability to respond effectively following recent catastrophes around the country have been endorsed by their clients.

top

Claims management

How are ANA claims managed?

  • All claims are lodged with any of the 6 ANA State Offices
  • The ANA State Office determines the most appropriate network member office and adjuster to handle that particular claim
  • Claims are allocated in accordance to location, availability, expertise and experience of the appointed ANA Network adjuster.
  • The attending adjuster reports directly to the Client, via the on line CMS.
  • The ANA State Office continues to monitor the progress of the claim via the CMS to ensure procedural standards and compliance are maintained
top

Our procedural system

ANA have utilised process mapping and developed a unique systems management approach to the handling of claims. This has led to the development of a procedures manual which tracks the entire claims handling process and identifies the problem areas in claims handling, and how to address them. ANA can customise the procedures manual to match a client’s internal systems, service standards and requirements. ANA network member's have ready access to this procedures manual, thus ensuring that they have clear understanding on the agreed procedures. The ANA State Manager is responsible for ensuring compliance by the network members in their state. The benefit for clients is that the ANA state management accepts responsibility for ensuring that the entire claims handling process is carried out efficiently, and in accordance with service requirements.

top

Online claims management

At ANA we have developed our own on line claims management (CMS) system to support our procedures system and streamline our Australia-wide management of claims. Our CMS allows authorised parties to submit claims electronically via our website. Clients (Insurers and Brokers) have pre-determined access to track and view the status of their respective claims, upload and down load claim documents and reports, request for updates and have access to an array of useful management reports.

top

History

Australian Network Adjusters was founded in 2000, at a time of turbulent change in the insurance industry. A survey conducted at that time revealed that over 75% of insurers preferred the services provided by independent loss adjusters but chose national loss adjusting companies for the convenience of centralised management, common reporting and service standards. ANA was formed with the goal of incorporating the service benefits of independent operators and the convenience of a national company.

top