Procedures Manual

ANA services are driven by our proprietary developed Process Management model, according to performance standards we agree individually with each client, to suit their needs. These agreed standards and procedures are documented in a comprehensive Procedures Manual that is adhered to by all offices and adjusters. The procedures manual, in conjunction with our on-line Claims Management Solutions program, enables you to track every claim and know with certainty where it is up to at any time and what will happen next. It’s a process-driven model that ensures quality outcomes every time. Contact ANA to view a sample procedures manual.