Services

ANA core services

LOSS ADJUSTING-General and Specialist lines

  • Property: ISR, commercial/industrial losses, personal lines
  • Engineering: machinery breakdown, boilers/pressure vessels, process plants, pumps, power generation equipment
  • Electronics/Electrical: computers, office equipment, motors, generators
  • Construction: buildings, civil works, heavy plant/equipment
  • Mining Operations and Equipment
  • Public/Products Liability: casualty and property, product recall
  • Business Interruption
  • Farm Machinery, Over Sprays, Crop Loss
  • Marine
  • Accident/Failure Investigation: vehicles, equipment, workplace accidents
  • Environmental contamination
  • Major and Catastrophe Losses
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CLAIMS MANAGEMENT

  • Desk Top Management of Low Value and Remote Location claims that do not warrant on site attendance but requires specialist claims handling experience
  • Customised claims management and reporting based on Clients requirements- partial management and reporting of selected portfolio of accounts to full management and Bordereaux reporting
  • Supported by proprietary owned comprehensive Claims Management and Data Base program (CMS)
  • Web based interactivity for on Line lodgement, reporting and tracking Suited for Insurers, Brokers and Self Insureds who wish to outsource their claims handling and management requirements.
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CLAIMS AUDITS

  • Undertaken on behalf of Insurers who require ongoing or random audits of their service providers to ensure adherence of Company’s service and compliance standards. These service providers may be Builders, Suppliers or Adjusters acting on behalf of Insurers or Self Insured clients. Audit checks relate to service time lines, claims leakage, customer satisfaction and recovery.
  • Offered to brokers and self insureds who manage their own claims and may require an independent auditing service to ensure that claims being processed internally are in accordance with laid down guidelines, policy conditions and best practice.
  • Customised reporting templates as per Clients requirements.
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CLAIMS RESOLUTION SERVICE

  • Offered to insurers, who may require a second opinion regarding a claim received from or to be directed to a third party insurer or client.
  • Offered to brokers and their corporate clients who may require a technically qualified and experienced arbitrator to provide an opinion on a claim in dispute and offer solutions to resolve the matter. This service examines the proximate cause of the loss, insured peril as identified and settlement offered (or denied).
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RISK SURVEYING

  • Underwriting Surveys- undertaken for Insurers and Brokers
  • Dilapidation Surveys- survey of surrounding property of construction
  • Liability risk surveys of strata titled properties
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