Policies

This section brings together various key ANA policies and procedures, providing an easy reference and assisting in understanding the policies operating within ANA’s Risk Management and Compliance strategy.

ANA operates throughout Australia and Asia. It’s essential to the quality of service we deliver, and thus to our value to our clients, that our actions are:

  • Consistent
  • Transparent
  • Predictable
  • Timely
  • Effective

The best tools we have for delivering these outcomes are practical policies and procedures that are understood and followed by all ANA staff.  Together these identify who ANA is, our values, our capabilities and how we operate.

Queries about our policies should be directed to manager@ana.net.au.

ANTI-CORRUPTION AND FRAUD POLICY

BUILDING SUPPLIER QUALITY ASSURANCE PROTOCOLS

BUSINESS CONTINUITY PLAN

CATASTROPHE PLAN

COMPLAINTS POLICY

COVID-19 POLICY

DATA SECURITY POLICY

DOMESTIC AND FAMILY VIOLENCE

ENVIRONMENTAL MANAGEMENT AND SUSTAINABILITY POLICY

MODERN SLAVERY POLICY

PRIVACY POLICY

QUALITY MANAGEMENT SYSTEM

SERVICE STANDARDS – PROPERTY DAMAGE

SERVICE STANDARDS – LIABILITY

STAFF TRAINING POLICY

WORKPLACE HEALTH AND SAFETY PLAN