Delivering certainty during uncertain times
vrsANA has a long-standing history of demonstrating its capabilities when a catastrophic event occurs. vrsANA is committed to is obligations and duties to its clients, by maintaining its normal day-to day services and operations at agreed service levels, whilst ensuring the best possible response is provided in the affected area for any catastrophe losses experienced by its clients.
OUR SERVICES
vrsANA’s services all areas of Australia, with resources extending across a wide range of geographical locations, together with the flexibility to deploy adjusters nation-wide in response to catastrophe events and during periods of high-demand.
Our team of experienced adjusters maintain a wide range of skills and experience across all classes of commercial, major and complex losses.
vrsANA adjusting services include both onsite and desktop assessments, where either the loss or location does not warrant site attendance. Our desktop assessments are enhanced by the use of industry leading technology enabling our Adjusters to interact with the Insured or their representative to obtain a complete understanding of the loss at hand.
The vrsANA Catastrophe Plan outlines the how vrsANA will respond to these catastrophe losses in more detail and is available upon request.
PRE-CAT AGREEMENTS
vrsANA welcomes the opportunity to enter into pre-catastrophe arrangements with its clients.
vrsANA is committed to forming these pre-catastrophe relationships with clients who anticipate receiving significant claim volumes during these catastrophic events. This allows for the mutual benefit of pre-cat planning for both the client and vrsANA. These relationships are established through previous discussions and will consider the following factors:
- Nominated Adjuster Requirements
- Anticipated Volume by Location
- Type of Risks and Loss Severity
- Pricing & Service Requirements
- Other Distinguishing Factors
A Pre-Cat Agreement is then prepared and executed by the client and vrsANA.
CATASTROPHE MANAGEMENT TEAM
vrsANA will appoint a dedicated leadership team who will be responsible to ensure service objectives are met during a catastrophe event.
When a catastrophe does occur, or it becomes inevitable that one will occur, duties will be assigned to the vrsANA Catastrophe Management, or their designees, contingent on the type, severity and location of the catastrophe.
vrsANA Catastrophe Management is made up of two persons who will collectively address all issues arising from any given catastrophe. The Catastrophe Management team will comprise our National Manager – Technical as well as local State Coordinator from the affected state. Keeping the Catastrophe Management to two people enables decisions to be made quickly and effectively. Managers will work together throughout the event to ensure that all components of our catastrophe response are in place for the occurrence of any catastrophic event, and the extent of vrsANA’s commitments through its Pre-Cat Agreements.
INITIAL RESPONSE
Through its adjusting locations and affiliates, along with its catastrophe tracking and monitoring systems, vrsANA makes its initial evaluation on the location, size and expertise of adjuster deployment that will be required based on catastrophe survey information obtained. Any specific client requirements, including those of pre-catastrophe agreements, are also factored into this decision-making process.
Our dedicated Catastrophe team is formed to form our Catastrophe Team.
ASSESSMBLY OF CATASTROPHE TEAM
The Catastrophe Team will consist of three major components:
1. State Coordinator/ Catastrophe Manager
2. Adjusters
3. Administration Support
The Catastrophe Manager will be will be responsible for all facets of the catastrophe operation, including being the main liaison with the clients being served by the catastrophe operation.
The Adjusters will report direct to the Client, via the CMS. The State Coordinator will monitor and be responsible for the quality of the service and reporting of the adjuster. On small catastrophe operations, the State Coordinator may function in the dual role as the Catastrophe Manager. In larger operations where, multiple Catastrophe Managers are required (generally the ratio is one manager to fifteen adjusters), some or all of the supervision may be off-site.
The adjusters will be selected from three sources depending on availability of the expertise required for the given catastrophe.
EXPERTISE AND EXPERIENCE
- Property: commercial/industrial claims involving fire, impact, malicious damage, storm, water, burglary/theft/ISR
- Strata: both residential and commercial strata involving fire, storm, water damage, impact, lifts.
- Public/Product Liability: casualty (personal injury), property losses, third party, professional indemnity, product recall.
- Engineering: machinery breakdown, boilers/pressure vessels, process plants, pumps, power generation equipment.
- Electronics/Electrical: computers, office equipment, motors, generators.
- Construction: buildings, civil works, heavy plant/equipment, liability.
- Mining Operations and Equipment.
- Marine: Goods in transit, Carriers Cargo Liability, Commercial and domestic hull.
- Business Interruption
- Accident/Failure Investigation: personal injury, workplace accidents, mobile and fixed plant and machinery.
- Environmental contamination: fuel/oil spillage.
- Desk Assessments – fusion, machinery breakdown claims and property damage claims where repairs have already been undertaken or low claim value which may not warrant a field assessment.
Service includes a full assessment of the loss, adjustment of the claim, establishment of liability, examination of recovery and recommendations for prevention of future loss.
SERVICE SUMMARY
Operating since 2000, our team consists of some 50, experienced and qualified Executive and Senior loss Adjusters and claims experts across over 20 offices.
Services Australia-wide, with the ability to mobilise substantial resources to handle general and specialist claims during catastrophe events, whilst maintaining service levels on existing claims and day to day operational requirements.
As part of the global Adenes group as well as the VRS Global Network, vrsANA has access to international resources and best-practice technologies.
Adaptive service, structured to match your specific needs, integrated into your internal systems.
- Experienced, proven track record
- 24/7 Emergency Services
- Geographical reach nationwide
- Flexible, experienced workforce
- Dedicated Catastrophe team
- Mobilisation of rapid response team, including support staff
- Mobile technology and resources to provide necessary infrastructure
- Single point of contact for lodgement of claims
- Documented CAT protocols
- Catastrophe Plan subject to annual review
- Post Catastrophe Procedures
